After paying attention to the official account, you will have the following free permissions
1. Trade analysis report of the buyer and seller 3 per day
2. Website search for post/not including title 3 times/day
3. Email check 3 times/day
1. Trade analysis report of the buyer and seller 3 per day
2. Website search for post/not including title 3 times/day
3. Email check 3 times/day
外贸工作中遇到的最烦人问题莫过于客户索赔了。很多时候业务员遇到这种情况都是丈二和尚摸不着头脑，更别提有什么处理此类事件的好办法了。
一、核实情况
遇到此类事件的第一时间是核实客户反映的问题并收集好证据，首先找客户要到照片或者其他的相关资料并查明原因。
二、积极沟通
首先要写邮件给客户道歉，并表达自己的歉意还有如何处理好这件事情，也积极和工厂联系，表现出努力和客户沟通争取降低赔款。
三、意外惊喜
经常跟客户沟通争取为工厂减少赔偿金额，如此厚重的礼物一定会让工厂感动不已，在以后的合作中也会尽量配合你，这样就不仅是供应商的喜事了，也是外贸业务员的好事。
四、质量保证
在合作的时候要让工厂签订质量保证书，这样可以增加工厂的责任心，避免出现货物质量不过关问题，也在以后处理类似问题，增加谈判的筹码和保证。
客户索赔的事情确实很难处理，但是只要在交货之前做好检查及防范准备就会减少索赔的几率，就算索赔问题发生了也不要惊慌失措，而是冷静地收集证据，好好地与客户及工厂沟通，妥善处理此类问题。
Disclaimer: The sharing articles published in the column of Foreign trade skills are not used for any commercial purpose. They are all published by users of network or platform and are only for free browsing reference. Visitors can use the articles provided for personal study, research or appreciation, as well as other non-commercial or non-profit purposes. Meanwhile, they should abide by the provisions of copyright law and other relevant laws shall not infringe the legitimate rights of the relevant obliges. If the original author of the article is not willing to publish articles on this website, please contact in time and delete it. Please contact service@b2b3.com for copyright issues or deletion. Once confirmed, it will be deleted within 2 working days
中文（简体）
Hours :8:30am-6:00pm( Mon-Fri)
400-600-9632 0769-22990227
地址：东莞市南城街道三元路4号保利都汇大
厦1栋1单元716-718室
English
0/500